Concierge
Concierge
One feature of Shimmerlake that is most appreciated by our guests is the provision of a complimentary concierge service. Our concierge service is provided by Courtney Young. She will meet you soon after your arrival to see that you have settled in.
Courtney will be happy to:
- explain how to operate the equipment within the house
- troubleshoot problems that may arise
- provide information on activities, restaurants etc if required
- also see ‘Useful Links’ section
Courtney lives in a self-contained apartment at the lowest level of the house. This has its own entrance and you are unlikely to be aware of her presence unless you need her.
Shimmerlake Helpful Guides
Kitchen Inventory
Click this link for: Kitchen Inventory & Placement
Compendium
We have prepared a pdf document to help you navigate how to operate things such as our:
- entertainment systems
- laundry and kitchen appliances and much more.
On booking confirmation and prior to your arrival your host will provide you with a password to access the compendium. Please refer to this as required.